Frequently Asked Questions

Shipping

How much does shipping cost?
Standard shipping is complimentary on every order, with no minimum spend. Express shipping is available at checkout for an additional charge.

Where do you ship?
Australia, Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Morocco, the Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the United States. If your country is not listed at checkout, write to us.

Can I track my order?
Yes. A tracking number arrives with your dispatch confirmation email and usually becomes active within 24 hours. Use it directly on the carrier's website to follow your parcel.

Will I pay customs charges?
International orders may be subject to import duties and taxes levied on arrival in the destination country. These charges are set by local authorities and are payable by the recipient.

Returns & Refunds

What is your returns window?
30 days from the day your order arrives.

What condition do items need to be in?
Unworn, unwashed, tags attached, in the original packaging, with proof of purchase.

How do I start a return?
Email support@themelique.com with your order number. Once approved, we send a return label and instructions on where to send the parcel. Please do not post anything back before your return is approved.

How do I exchange for a different size?
Return the original item, and place a new order once the return has been approved. This is the fastest route.

When will I be refunded?
Within 10 business days of your return being approved, to the original payment method. Your bank may take a little longer to post it.

Order Processing

How long until my order is sent?
Orders are prepared within 2 business days. Weekends and public holidays are not dispatch days.

Can I change or cancel an order?
Write to us as soon as possible with your order number. If your order has not yet been dispatched, we will do what we can.

I haven't received an order confirmation — what should I do?
First check your junk or promotions folder. If nothing has arrived within an hour of ordering, contact us and we will confirm your order and resend it.

Sizing

How do I find my size?
Each product page includes a size guide. Compare it against a piece you already own and love — it is the most reliable method.

I'm between sizes — which should I choose?
For leggings and fitted pieces, we suggest taking the smaller size: our fabrics are cut to sculpt and will relax slightly with wear. For layering pieces, take the larger size for an easier drape.

Do your pieces run true to size?
Yes. Our fits are consistent across the collection, so once you know your size in one piece, it will carry across the range.

Still unsure?
Write to us with your measurements and the piece you are considering, and we will recommend a size personally.

Payment Methods

Which payment methods do you accept?
All major credit and debit cards, along with the accelerated payment options shown at checkout.

Is checkout secure?
Yes. Payments are processed through Shopify's checkout, which is PCI DSS Level 1 certified, and all data is transmitted over an encrypted connection. We never see or store your full card details.

When is my card charged?
At the time your order is placed.

Contact

How do I reach you?
Email support@themelique.com or call +1 608-213-4944. Every message is answered by a person.

Where are you based?
The Mélique, 3566 Browning Lane, Madison, Wisconsin 53703, United States.